Terms and Conditions for Hearth & Keeper Solutions

These Terms and Conditions ("Terms") govern your use of the website and services provided by Hearth & Keeper Solutions ("our site", "this service"), a provider of hotel management systems and hospitality technology. By accessing or using our online platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our services.

1. Definitions

• "Service" refers to the full-service hotel management systems, property management software (PMS) for hotels, online booking engine integration, guest relationship management (CRM) tools, real-time availability and rate management, housekeeping and maintenance modules, point-of-sale (POS) integration for hotel amenities, and detailed reporting and analytics provided by Hearth & Keeper Solutions.
• "User", "You", or "Your" refers to the individual or entity accessing or using our Service.
• "Company", "We", "Us", or "Our" refers to Hearth & Keeper Solutions.
• "Content" refers to any text, images, video, audio, or other multimedia content, software, or other information or material submitted to or on our site.

2. Use of Service

• Eligibility: You must be at least 18 years old to use our Service. By using our Service, you represent and warrant that you are at least 18 years old and capable of entering into a binding agreement.

• Account Responsibility: If you create an account on our online platform, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

• Prohibited Uses: You agree not to use our Service for any unlawful purpose or in any way that might harm, defame, or otherwise injure Hearth & Keeper Solutions or any third party. Prohibited activities include, but are not limited to:

  • Engaging in any activity that interferes with or disrupts the Service (or the servers and networks which are connected to the Service).
  • Attempting to gain unauthorized access to any portion or feature of the Service, or any other systems or networks connected to the Service.
  • Reproducing, duplicating, copying, selling, reselling or exploiting any portion of the Service without express written permission from Us.
  • Transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

3. Intellectual Property

All intellectual property rights in the Service and Content, including but not limited to copyrights, trademarks, trade names, patents, and designs, are owned by or licensed to Hearth & Keeper Solutions. You may not use, reproduce, distribute, or create derivative works from any Content without our express written permission. The software provided as part of our Service is licensed, not sold, to you for your use strictly in accordance with these Terms.

4. Data Privacy

Your use of our Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy details how we collect, use, and protect your personal information and data related to hotel operations and guest management. We are committed to maintaining the confidentiality and integrity of your data.

5. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not owned or controlled by Hearth & Keeper Solutions. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Hearth & Keeper Solutions shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

6. Disclaimer of Warranties

Our Service is provided on an "AS IS" and "AS AVAILABLE" basis. Hearth & Keeper Solutions makes no warranties, whether express or implied, regarding the Service, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. We do not warrant that:

• the Service will function uninterrupted, secure, or available at any particular time or location;
• any errors or defects will be corrected;
• the Service is free of viruses or other harmful components; or
• the results of using the Service will meet your requirements.

7. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Hearth & Keeper Solutions, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

8. Indemnification

You agree to defend, indemnify, and hold harmless Hearth & Keeper Solutions and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.

9. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in London, United Kingdom.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

11. Contact Us

If you have any questions about these Terms, please contact us:

• Address: Hearth & Keeper Solutions, 315 Bishopsgate, Unit 2C, London, Greater London, EC2M 3JY, UK
• Phone: +44 20 7946 0958
• Email: info@hearthkeeper.uk